Today an email from Holland made me happy. How nice it is to receive messages that do not only mention things which did not run smoothly. :) Here is the email:

--------------------------------- Hello Ulrich,

We don't know each other yet - but I came across your company via a particular route:

- 16-Jan-13, Epson meets a Dutch POS-specialist in New York and recommends Sweebr to him; - 18-Jan-13, 13:59 Epson calls us, explains about a new Epson printer product, well suited for web applications; - 18-Jan-13, 12:42 I order a sample of the product and set a date to meet Epson on 23-Jan-13, 15:00 - 18-Jan-13, 14:43 your company is introduced (Chris Bruls), CoC# etc. mailed - 18-Jan-13, 15:50 email received "Welcome to Jarltech…" - 18-Jan-13, 16:34 email received "Order confirmation" - 18-Jan-13, 18:28 email received "Your products are shipped" - 18-Jan-13, 18:28 email received "Your invoice"

(inserted by myself: - 21-Jan-13, 13:35 products delivered by DPD) In less than 4.5 hours lead time, from introduction to shipped products. Must say congratulations!

Kind regards,

Bart Jaspers Chief Happy Customer Officer

---------------------------------

Ok, I must mention that there is something more to the story, than just the above-mentioned excerpts. For example, the customer's internal credit application was also being processed.

Speed is a part of the Jarltech DNA, and our Dutch sales team did a great job here, along with our logistics group. We also cannot forget that our IT played a key role here:

Our ERP software is an entire product of its own, on which five programmers work every day. And every day there are now, on average, two recommendations for improvement from our global team. While our favorite competitor is busy trying to sue an ERP software house for millions, we are happy every day with our own software. This is not meant as an argument against standard software - it is just that we have been used to utilizing our own product for more than 20 years. Surely, this is more expensive than a standard solution, but at Jarltech, this is not even worth considering.

Thank you again Bart, you made my day. :)