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14/09/2012

A scare and a surprise early in the morning

You know that we actively promote our creative and flexible logistics, but here is an example from the day to day that surprised even me this morning:

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You know that we actively promote our creative and flexible logistics, but here is an example from the day to day that surprised even me this morning:

Every night we drive to the DPD depot in Linz, Austria with our own small transporters, so that we can hand over the packages for the alpine country before midnight. Only via this powerful endeavor (1,100 kilometers every night) can we ensure that our packages will be delivered in Austria the following day.

Last night one of our vehicles was involved in an accident (though not his fault). Thankfully, the driver is ok, except for a few bruises. The accident occurred shortly before 11pm, one hour away from the DPD hub. Instead of driving to the hospital for safety's sake, our driver had the vehicle towed for an entire hour to DPD. Only after all the packages were unloaded in time did he head for the hospital to be checked over. And the packages arrived punctually today at our customers. Mission success. Unbelievable.

It is of course right to say that such "hero's action" is irresponsible, and that personal health trumps everything. If the hospital had found something more seriously wrong, we certainly would not have been happy today. However, the deed greatly impressed me, as did the coordination and decision making during the night. A special commendation to you!