For the past two hours, I have been sitting in the car on Hainan Island, on the way from Sanya to Haikou. We had a successful "Mobility Weekend" in Sanya together with Honeywell and Elo Touch Solutions, but the trip back decided to be difficult.
Unfortunately a typhoon stopped by, making the weekend a bit more challenging. It only rained once though over the weekend - it started on Friday night and ended on Monday afternoon.
Bernd, who flew back to Shenzhen with the main group of travelers, spent the night in the airport and could see first-hand how the flight passengers banded together and made the check-in crew's lives miserable, until they ended up apologizing for the bad weather. Afterwards they stormed the First Class lounge. But it did not help: if no plane can land because of bad weather, then of course no plane can take off.
So, the entire group went via train to Haikou, without any sleep. There, the airport was also closed, but not quite as much as in Sanya. Instead of arriving on Sunday afternoon, our employees arrived at home on Monday night.
Since I did not need to go to Shenzhen, but rather Shanghai, I am just now driving through the car wash. Every few minutes I get a call telling me which flights have been cancelled and which have not. In China, they do not like to admit failures, and on the official airport websites it looks like "business as usual". Sanya alone has cancelled 75 flights, which are all on time, according to the website.
But the reality looks different. My driver takes me and my bottle of red wine through the night for hours, to bring me from the closed Sanya airport to the newly reopened Haikou airport. Then I get a call that my flight was cancelled, but that the flight one hour earlier will depart on schedule. I kindly ask my driver to step on the gas, but: he suddenly stops and steps out of the car. I thought I asked too much of him and that he was going to throw me out into the typhoon.
But: "Sorry, Sir, I can bring you to Haikou on time, but I have to cover the license plates." and he places covers over both the front and rear license plates. And just like that, you can drive 200 kph in China. Cool! Don't let anyone ever tell you that the Chinese do not have creative solutions.
As much as I could tell in the rain, we were caught by speed camera eight times, and we have been driving for two hours with our hazard warning flasher on. However, Hainan has brand-new highways, so that I can comfortably work on my laptop while drinking my wine. Love China!
The most important piece of knowledge about the stormy weather came from my mentor, Y.S. Chang, who sat completely relaxed with a cup of tea as the rain flooded the grounds: "Rain is good. Rain means money." Ok then.
You can see pictures from our Sanya trip on www.facebook.com/jarltech
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important....
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October...
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website. We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!
Pure delight
I am proud of my team! This time I don’t mean the team from Jarltech, but the team from our restaurant »Uwe & Uli – Zuhause bei uns«....
I am proud of my team! This time I don’t mean the team from Jarltech, but the team from our restaurant »Uwe & Uli – Zuhause bei uns«. The gastronomic guide »Frankfurt geht aus« from the Journal Frankfurt and the Genussakademie awarded us first place in the category »Rhein-Main – feine Küche (exquisite cuisine)«. The joke is that we were not even mentioned there before, but achieved first place right from the start, which really doesn’t happen very often. A two-page article was published about us, a pure hymn of praise. For the kitchen, the service, the atmosphere. We awaited the awards ceremony like toddlers, and now we finally hold it in our hands. Years of work, sweat and tears have paid off – finally, the recognition we always strived for. A warm shower on the soul. I am very proud and equally overjoyed to have made this project possible. Initially a necessity, then later a hobby – I am there every day. I am delighted about every comment, and also about the fact that the team constantly works towards providing an even better experience for the guests. Thank you, thank you, thank you – it needed to be said. Feel free to drop by: www.uwe-uli.de