Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.
It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.
That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.
Federal Statistical Office: Abolish It!
Me again on reducing bureaucracy – can't we get rid of something?...
Me again on reducing bureaucracy – can't we get rid of something? Surely every country in Europe has something like a federal statistical office that constantly bothers companies with various surveys.
Well, I can understand that the government wants to know how the economy is doing. But surely not with questionnaires!
Firstly: The tax offices already have quite up-to-date data.
Secondly: How would one rethink this?
Simply have an AI select 300 companies in a country – from different industries, with different customer groups, import and export profiles. These companies would be required to transmit data in real-time. OF COURSE, in exchange for payment. Or the government provides an employee for this purpose.
Then the finance minister can simply press a button on Monday at 1:00 p.m. – and knows exactly how the economy is doing today, Monday afternoon, at 1:00 p.m.
If a bomb goes off somewhere, you can immediately see whether fewer orders come in three hours later or if people start hoarding toilet paper or leaning towards cheaper products because they want to save money.
It’s totally simple, anonymous, data-secure, and doesn't bother anyone who isn't being paid for it.
How Brussels Makes Us Big: BureaucracyBUILDUP, Now!
There are days when you read a new EU regulation and think: They can’t possibly be serious. But then – a brief moment of enlightenment – you realise: for...
There are days when you read a new EU regulation and think: They can’t possibly be serious. But then – a brief moment of enlightenment – you realise: for Jarltech, that’s not bad news at all. Because where others see nothing but chaos and paperwork in bureaucracy, we see one thing: potential! Scanner potential. Label potential. Mobile potential!
In short: sometimes Brussels delivers more growth than any marketing campaign ever could.
1. The Pizza Box Directive – when the QR Code is Served Hot
New rule: every pizza box must carry a sticker listing ingredients, allergens, CO₂ footprint and the GPS coordinates of the oven. Sounds ridiculous? Perhaps. But from the point of view of the POS industry: a feast! Naturally, such a label has to be temperature-sensitive. Suddenly every pizzeria needs a label printer, every delivery van a mobile scanner – and every customer can trace their pizza digitally.
2. The Traceable Cucumber – from Seed to Salad Bar
The EU wants to know just how bent a cucumber really is. Each one will get its own barcode at harvest, including field number, water consumption and even emotional state at picking. For us, that means: scanners in greenhouses, label printers in agriculture – the barcode grows along with the crop.
3. The Soap Dispenser with a Data Port
Hygiene 2.0: public soap dispensers will soon have to record when and by whom they were refilled – of course via scan or NFC. Sounds like a joke, but it’s almost reality. And we say: finally, IoT that stays clean!
4. The Digital Mop Bucket
In the future, every industrial cleaning agent will need to be traceable. Fill the wrong bucket, and you might soon be committing a data-protection offence. But don’t worry: with our label printers and robust handheld scanners, everything stays cleanly documented.
5. The Baker’s Digitalisation Duty
Bakery sales, 2026: every bread roll will be digitally recorded – with baking time, flour type and temperature curve. That may sound over the top, but these are exactly the kinds of ideas that emerge in Brussels. And us? We provide the scanners, the POS systems, the software.
6. Toilet Paper with Proof of Origin
Paper is patient – and soon traceable too. Every roll will carry a QR code so consumers know which forest the trusted sheet of pulp came from. We see a clear growth market here: scanners for the necessary room. Sustainable, traceable, verifiable.
7. The Barcode for Electric Cars
Every charging session will soon need to be confirmed three times – on the car, the plug and the power source. What sounds like bureaucracy is, in truth, growth!
8. Beverage Tax 2.0: The Barcode as a Receipt
When every cola, every beer and every smoothie soon requires its own tax barcode, that means: more labels, more tech, more sales.
So thank you, Brussels – for every new idea we can turn into scanners, labels and innovation.
More regulations, more opportunities!
Anyone know a decent lobbying organisation in Brussels? Maybe we should all just chip in!
Entrepreneurs as hostages – proof that Germany is no longer competitive!
Imagine this: you build a company with sweat, tears, and countless sleepless nights. Your business thrives, jobs are created, innovation flourishes. And then?...
Imagine this: you build a company with sweat, tears, and countless sleepless nights. Your business thrives, jobs are created, innovation flourishes. And then? The state – in this case, Germany – strikes: exit taxation! A fiscal nightmare that slaps handcuffs on you the moment you even think about moving abroad. Incidentally, it’s a relic from the »Third Reich«, now being sharpened even further.
For those unaware: Exit taxation (§ 6 of the Foreign Tax Act) taxes the hidden reserves in company shares as if they had been sold, merely because you change your country of residence. In other words, you pay tax on profits that don’t even exist – simply for emigrating. Madness! It treats entrepreneurs like criminals and strangles success at its roots.
This isn’t taxation – it’s extortion! Hidden reserves? The taxman pulls the rug from under your feet the moment you pack your suitcase. Want to move to Silicon Valley, where talent gathers and markets explode? Forget it! Germany taxes your success in advance, as if you were fleeing your own country.
While France and the Netherlands welcome entrepreneurs with open arms, our supposed »Economic Miracle 2.0« builds walls of legislation. The result? The best and brightest are leaving – not out of ingratitude, but sheer desperation. Tesla? Siemens? The giants survive. The small ones collapse.
Politicians prattle on about »social balance« while bleeding the economy dry. That’s pure politics of envy! Scrap it – immediately! Let entrepreneurs breathe freely, or watch as Germany turns into a ghost train. Hostages? I say: If a country has to imprison its entrepreneurs, that alone proves one thing: the location is no longer attractive.
Lies about AI
There are constant lies about the impact of artificial intelligence. Supposedly no jobs will be lost – no, new ones will be created, maybe somewhere else.
...There are constant lies about the impact of artificial intelligence. Supposedly no jobs will be lost – no, new ones will be created, maybe somewhere else.
Not seriously. For most parts of Europe, that’s complete nonsense. We had the revolution of the internet, the steam engine – always during boom times. Right now, we’ve got zero boom. Germany just had, one after the other, the two best governments in the world, while in France nobody even knows if there actually is a government at the moment. And we won’t get anywhere by fooling citizens into thinking AI isn’t going to kick anyone out of their job.
Let’s be honest: Who’s still going to be doing manual data entry in five years? Do I still need a car mechanic master? AI checks faster where the problem is and tells the apprentice: »Screwdriver, go.« And chimney sweeps? In winter, AI uses thermal images to show who’s pulling clean and who isn’t – done, job finished.
Spin it further: Architects will need at most twenty percent of their time, building authorities can really be fully automated now.
My call to all of you: Think about whether your job is future-proof. Whoever hasn’t done any training in the past twenty years will drop out anyway. For everyone else, I see a huge opportunity – but only if you stay ahead. And if you’re too lazy in the evening to watch three videos about AI… well, then you lose. Rightly so.