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03/03/2025

Europa 2025

Naturalmente, la situación económica actual en Alemania, así como en Europa, ocupa gran parte de mi pensamiento....

Naturalmente, la situación económica actual en Alemania, así como en Europa, ocupa gran parte de mi pensamiento. Al fin y al cabo, soy un empresario responsable de 430 empleados. Lo que echo de menos, sin embargo, es una dirección política clara en términos económicos. ¿Tiene nuestra política europea alguna respuesta?

Pongámoslo de esta manera: como empresario de tamaño medio en el año 2025, tengo el plato lleno de desafíos cada día. Debemos preguntarnos constantemente cómo hacer que nuestro negocio sea aún más sostenible. La sostenibilidad hace tiempo que dejó de ser una tendencia y se ha convertido en algo indispensable.

La digitalización es otro tema candente. Ya se trate de automatizar procesos, actualizar nuestra infraestructura de TI o implementar la IA de manera sensata, no se puede permitir el lujo de no hacer nada. Pero al mismo tiempo, luchamos contra montones de burocracia. Sería maravilloso si la maraña regulatoria se simplificara un poco, para no tener que lidiar con montañas de papeleo cada mes. Y no, no me refiero en el sentido de Elon Musk.

Luego está la cuestión de la escasez de mano de obra cualificada. El cambio demográfico es real y está golpeando con fuerza nuestro mercado laboral. A nivel europeo debatimos sobre migración, pero el debate es (más o menos) unilateral. Es un debate importante, pero debe ser exhaustivo y no tratarse de forma unidimensional. ¿Cómo gestionamos este cambio y cómo atraemos a especialistas cualificados? Este es un factor relevante para seguir siendo competitivos.

Y, como ya sabe, pensamos de forma innovadora: las incertidumbres geopolíticas y un panorama mundial en constante cambio nos exigen mantenernos flexibles y ágiles. Ya se trate del comercio minorista, los derechos de aduana, los precios de la energía o las condiciones de competencia internacionales, debemos tener el Plan B preparado: economía y política juntas.

En resumen: Europa 2025 nos ofrece muchos desafíos, pero también un enorme potencial. Los empresarios europeos quieren liderar y dar forma al futuro, ¡pero necesitamos condiciones marco sensatas y seguridad de planificación por parte de los políticos!

15/11/2024

Complaining – the national pastime of the Germans

Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc....

Let’s be honest, we Germans love to complain – about the weather, football, the economy, politics, etc. This unites us all – regardless of our social class or political affiliation. Complaining is a national pastime in Germany. We love to grumble about high prices, the shortage of skilled workers and the weakening economy, while at the same time discussing our next holiday or the four-day week. Please don’t get me wrong, I am all for everyone taking a lot of time off and having a good rest – the only thing that bothers me is the fact that we love to see everything in such a gloomy light! We have to start working together to find solutions, because what we forget amidst all the moaning are our own abilities.

No, Germany is not falling apart! Germany still has a lot of untapped potential. We have people with great ideas, curious and inquisitive people (yes, even among Gen Z), a high average level of education, a high degree of legal certainty, a consistently strong industry, very good research ... and yes, we also have the capital. But we have to stop complaining and focus on our strengths. We are capable of innovation, we can be or remain market leaders in many areas, but, at the same time, we have to be open-minded. Even if one area collapses, we can successfully develop and expand a subsequent one. These are our strengths. However, we have to accept the challenge – be it in society, in politics or in the economy. Burying our heads in the sand won’t help us.

We are once again facing enormous opportunities for our future – whether in medical research, industry, the energy sector or, of course, across the board in the field of AI. And that’s just what comes to mind. There is, of course, much more. Let’s work together to develop new ideas that will advance us not only as a society, but also as a business location. There is potential out there, it just needs to be tapped! And by the way, we’ll have less reason to complain!

24/05/2024

The road to success: do we really have to get worse at everything?

Last week I had a conversation with a customer that left me speechless....

Last week I had a conversation with a customer that left me speechless. Our sales department asked me to speak to a customer on the phone who doesn’t buy from us because we supposedly supply end customers.

No problem, I thought. I called and explained that this is exactly what we don’t do, and that this is a key promise to our dealers. There are extremely rare exceptions, – only if a vendor forces us to, or a retailer explicitly asks us to. But that almost never happens.

Then it turned out that there was a misunderstanding: the customer said that we also supply small retailers. My answer: »Yes, we do and we have to, based on our contracts with the vendors. Our competitors do that too.«

»All correct«, I hear, but then it got exciting: »Your large competitors are not interested in small customers, so they are poorly served. At Jarltech, the small dealers feel comfortable because you provide a great service.«

I didn't know whether to laugh or cry ... A customer doesn’t buy from us because our service is too good? I hadn’t expected that.

But don't worry, contrary to the headline: We will continue to endeavour to offer every customer the best service we can!

02/02/2024

Why is good service so important again?

I'm writing to you today from China. Here I have learnt once again why good service is so important....

I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.

Here in Shenzhen is the Grand Hyatt Hotel – I was here at least six times a year before Corona – and even stored some luggage in Shenzhen, so that I only had to fly with hand luggage. Liquids and such ... that was difficult on the plane.

It’s been over three years since I was last here, and I arrived to be greeted by an armada of hotel staff. My beloved Coke Zero was waiting for me in the car outside the airport. My luggage, which I hadn’t expected to see again, had been stored for three years and completely cleaned for my new stay. Everything was hanging in the wardrobe and the bathroom was neat and tidy. My razor was charged and my chargers stood on the desk. Of course, the fridge was full of Coke Zero and the white wine I had last drunk three years ago. Even the room service knew what I liked to eat.

That’s what hospitality really is. And we have to do the same at Jarltech. Always write down what our customers want and like. And when I go out to dine with a customer, I need to know whether they are vegan or if they don’t like pork, for example. Some customers want to be called and courted on a weekly basis, whereas others find this rather annoying. Some still prefer paper catalogues, others believe it’s environmental pollution. And all the better if a customer returns after three years, and I still have it all written down somewhere. Jarltech may not be a hotel, but we are a service provider that has to differentiate itself The difference is always in the details.

28/09/2023

The world's smallest chef gives a guest performance in Usingen

It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11^th of October...

It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11^th of October 2023 to the 30^th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people. And if you're a customer of ours, why not have your sales contact invite you next time you visit Jarltech? 😊
Have fun with the little chef!

28/07/2023

Use our know-how power for yourself – free of charge!

We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location....

We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website. We built these facilities for you – but apparently this is not sufficiently known yet. We can work together to make your staff better, or we can make our facilities available to you, and you can organise your own training for your staff or customers. Just as you wish. We are also happy to take care of airport or train station transfers. Just get in touch with your sales representative and we will do something for you!

14/07/2023

Pure delight

I am proud of my team! This time I don’t mean the team from Jarltech, but the team from our restaurant »Uwe & Uli – Zuhause bei uns«....

I am proud of my team! This time I don’t mean the team from Jarltech, but the team from our restaurant »Uwe & Uli – Zuhause bei uns«. The gastronomic guide »Frankfurt geht aus« from the Journal Frankfurt and the Genussakademie awarded us first place in the category »Rhein-Main – feine Küche (exquisite cuisine)«. The joke is that we were not even mentioned there before, but achieved first place right from the start, which really doesn’t happen very often. A two-page article was published about us, a pure hymn of praise. For the kitchen, the service, the atmosphere. We awaited the awards ceremony like toddlers, and now we finally hold it in our hands. Years of work, sweat and tears have paid off – finally, the recognition we always strived for. A warm shower on the soul. I am very proud and equally overjoyed to have made this project possible. Initially a necessity, then later a hobby – I am there every day. I am delighted about every comment, and also about the fact that the team constantly works towards providing an even better experience for the guests. Thank you, thank you, thank you – it needed to be said. Feel free to drop by: www.uwe-uli.de

20/06/2023

Checkout innovation at the burger joint!

We are delighted to have opened our burger joint »Uwe & Uli – Nebenan bei Freunden« today....

We are delighted to have opened our burger joint »Uwe & Uli – Nebenan bei Freunden« today. The goal is to create a lower-priced offering in Usingen alongside our fine dining restaurant. And apart from that: we just wanted to open a burger place. However, since there is already a shortage of staff in the restaurant and the job market seems to have been swept clean, it was clear that no more than one person should work there.

However, since we also want to serve many students, we have to accept cash. Therefore, we needed an ordering terminal where the customer can order and also pay in cash. This was not easy to find. We had to put a lot of brainpower into it, together with partners, and now the system works. And it works so well and so fast (unlike some fast food restaurants where it takes forever to order) that we are really proud of our system. Of course, there is a kitchen monitor, a pick-up monitor and everything else that is needed. Anyone who wants to have a look at it is welcome to do so at any time.

Let's hope that we will sell enough burgers now.

To find out more visit www.uwe-uli.de and then click on »Next door with friends«.

25/05/2023

Dilema web :) y el futuro

Tenía que hacerse: tenemos una nueva tienda online. Completamente construida por nosotros y con una función de búsqueda que funciona, y además es mucho más bonita....

Tenía que hacerse: tenemos una nueva tienda online. Completamente construida por nosotros y con una función de búsqueda que funciona, y además es mucho más bonita. Sin embargo, las reacciones estuvieron divididas: algunos de los clientes nos vitorearon, otros querían la tienda antigua de vuelta.

Pero, en primer lugar, ¿por qué lo hicimos? Nuestra antigua tienda online fue ciertamente la mejor tienda online de los años 90, pero lamentablemente también se basaba en tecnología antigua y se había introducido código espagueti. Además, ya no podíamos garantizar los nuevos requisitos de seguridad y protección de datos. Tampoco, el sitio web no funcionaba de forma satisfactoria en los teléfonos móviles.

Lo que tenemos ahora no es todavía la palabra final, pero es ciertamente un arma secreta real dentro de la competencia. Una tienda en un marco de última generación donde podemos controlar cada detalle. Y prometo: pronto volveremos a tener la mejor página web de la industria. Tenemos una lista de funciones preparadas para los próximos meses que os asombrarán.

Un aspecto no tan divertido fue que, el día del lanzamiento, partes del hardware entraron en modo huelga – Ley de Murphy. Por cierto, también fue interesante escuchar algunas quejas de que ciertas funciones que ni siquiera existían en la antigua tienda online ya no funcionaban. Pero eso no importa, estamos tomando nota de todas las sugerencias de mejora y clasificándolas en este momento.

Jarltech ha estado utilizando su propio sistema ERP desde el principio. Recuerdo haber escrito la primera versión yo mismo en dBase II y la segunda versión con dBase III Plus. Fue una locura, pero también funcionó y algunos la echaron mucho de menos cuando empezamos a usar la versión moderna, mucho mejor.

Me queda la esperanza de que, con mejoras adicionales, podamos hacer felices a todos nuestros socios comerciales. Ahora tenemos que tomarnos un respiro, porque al menos funciona. :)

Recordad mi promesa, seguiremos abordando el asunto.