We frequently host events in Usingen, such as a technical training from Honeywell this week. As marvelous as the technology of our vendors is though, we still try to impress our customers each time by paying attention to the littlest details not only with a company tour by the owner himself and with excellent cuisine, but also with a "personal touch". In this case, a "Head of Research and Development" from one of the prominent system houses asked how he could travel to Usingen using public transportation (and he was coming from quite a distance). He would be old by the time he arrived.
My gut feeling said immediately: "Send the good man a chauffeur and a limousine, and pick him up!" This was in no way intended to impress anyone the question that I had no immediate answer to tickled me, and I spontaneously decided to solve the problem "Jarltech-style". Note: Every one of our employees would have reacted exactly the same way. See the customer's feedback on the same day, at 23:00h:
--- Dear Mr. Spranger,
First and foremost I wish to thank you for the friendly transport service from Mr. Kollek. I have never experienced such exclusive customer service anywhere else.
Additionally, I wish to thank you for the successful Honeywell seminar. Thanks to it, I gained good insight into the Honeywell product portfolio.
I truly enjoyed the Showroom as well, where I could have a look at the other products and convince myself firsthand from their quality.
Unfortunately, you were no longer present after the tour, so I was unable to personally thank you for everything.
I am very impressed by the self-sufficient, familiar and cordial structure of your company. As someone who appreciates fine cuisine I was particularly positively surprised by the unusual giveaways, and I look forward to trying some of the recipes myself.
I look forward to a good cooperation and wish you steadily increasing turnover, as well as a successful remaining week. ---
What can I learn from this?
First, to be approachable as the owner of a company is a good thing. Second, after giving a tour of our company it would be beneficial for me to remain present for a while longer. See you soon at an event at Jarltech!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people.
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website.
Pure delight
I am proud of my team! This time I don’t mean the team from Jarltech, but the team from our restaurant »Uwe & Uli – Zuhause bei uns«. The gastronomic guide »Frankfurt geht aus« from the Journal Frankfurt and the Genussakademie awarded us first place in the category »Rhein-Main – feine Küche (exquisite cuisine)«.