I briefly want to share an experience with a model German company, version 4.0, on which not only we, but many other companies are dependent, in a sense. Which company? Keywords: building automation, combined heat and power plants, fire alarm systems. The company most likely has - as you have heard on the radio - problems in power plant construction, but earns quite a lot of money in the field of digitalization. If it has not yet clicked" with you, they also build trains and do medical technology.
I recently made several attempts over the course of a month to purchase an extension for our fire protection system at Jarltech-Platz 1. Realistically, there was no alternative to this group, since the rest of the plant came from there and is also maintained by these people. The connection must also be made through their emergency center, since our district probably has a contract with the company.
Anyway, nobody wanted to react to my order, even though the offer already existed. No e-mail was answered and the phone number from the offer led nowhere.
Out of boredom while waiting, I then surfed on their website, and also found no e-mail addresses or phone numbers of other contact people. But, the press office has an e-mail address!
So, simply write down the job for PR:
"We need to quickly expand our fire alarm system that came with you. This is one of three fire detection systems we currently pay for.
Unfortunately, we are unable to reach your sales department, not even if we want to throw money at your company. What should we do? I would be glad if you could help me, otherwise I have no e-mail address from your fire detection systems area. Unfortunately, nobody answers the phone in sales. Oh yes, the control center e-mail address of our contract is no longer there. And the website does have a contact form, but no e-mail address.
I accept that you have a quasi-monopoly with us, but I do not accept that the whole company is unavailable."
Of course I didnt even get an answer from there. But, the department of fire protection has completely woken up, and the next day I had everything I wanted. As if hibernation was over.
So just try it out the next time you feel that your favorite company is just sleeping though World 4.0!
In any case: Jarltech does not have a press office, for safety's sake!
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people.
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website.
Pure delight
I am proud of my team! This time I don’t mean the team from Jarltech, but the team from our restaurant »Uwe & Uli – Zuhause bei uns«. The gastronomic guide »Frankfurt geht aus« from the Journal Frankfurt and the Genussakademie awarded us first place in the category »Rhein-Main – feine Küche (exquisite cuisine)«.