When we talk about the optimization of the billing process I have to ask myself why this trend has done everything possible to avoid hotels. Checking-out at a hotel can take forever, even without a long waiting line. Please review your bill, the sample print-out, yes please show us again the credit card you used upon check-in, separate private expenses from the corporate portion, and then, of course, the billing address is incorrect. I have often experienced many of these things. TV check-out takes even longer and the "Quick Check-Out" option with the card you return in the slot (which you still need to fill out by hand, however, with all the information that you already provided the hotel with at least five times) is not offered in many foreign hotels. Should we charge your credit card in euros (so that the hotel can pocket the exchange rate difference) or in local currency? How was your stay with us even though you receive the obligatory customer satisfaction survey email not ten minutes later. We added a one euro donation to UNICEF on your bill, or should we remove it? (Thats a good question, because how on earth will the company account for it?).
The best solution is often the simplest: I just leave. No check-out, I get directly into a taxi and send a short email to the hotel: I just moved out of room 222. Please take the minibar into account and send me the receipt by email. You already have my credit card number. And please refer to my email signature for the correct billing address. The hotel room magnetic stripe card can be confidently left behind in the taxi, because, after all, we sell magnetic stripe cards and driving sales is always a good thing. :)
Does it work? Of course! And no matter whether I am in China, Vietnam, the USA, Belgium or Germany. It has never taken longer than an hour for the invoice to come via email. Thank you for your patronage. Gladly. I should have thought of this earlier. Now my alarm goes off ten minutes later on my check-out day.
Why is good service so important again?
I'm writing to you today from China. Here I have learnt once again why good service is so important. If you want a customer to pay more than elsewhere, then you have to make the difference! You have to know what they like and anticipate their wishes.
The world's smallest chef gives a guest performance in Usingen
It's finally back on: Our 3D projection dinner show »Le Petit Chef« will be back in our restaurant »Uwe and Uli« (www.uwe-uli.de) from the 11th of October 2023 to the 30th of April 2024. Personally, I always have fun enjoying delicious food with a bit of a show. Come by sometime – it's also great for Christmas parties with up to 20 people.
Use our know-how power for yourself – free of charge!
We have the largest showroom in the AIDC industry in Europe, plus plenty of training rooms and an event location. If you like, we will be happy to train your new employees or your customers’ employees here. You will find an overview and a virtual tour of the showroom on our website.
Pure delight
I am proud of my team! This time I don’t mean the team from Jarltech, but the team from our restaurant »Uwe & Uli – Zuhause bei uns«. The gastronomic guide »Frankfurt geht aus« from the Journal Frankfurt and the Genussakademie awarded us first place in the category »Rhein-Main – feine Küche (exquisite cuisine)«.